Right of withdrawal
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day,
on which you or a third party designated by you, who is not the carrier, took possession of the goods or the last partial shipment or the last item.
Exercising the right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post or email):
Zenba Home
Owner: Bünyamin Sancar
Heinrichstrasse 2E
59174 Kamen
Germany
📧 Email: info@zenbahome.de
You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.
Under no circumstances will you be charged any fees for this refund.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the end of the fourteen-day period.
✅ We will cover the costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To
Zenba Home
Owner: Bünyamin Sancar
Heinrichstrasse 2E
59174 Kamen
Germany
Email: info@zenbahome.de
– I/We (* ) hereby revoke the contract concluded by me/us (* ) for the purchase of the following goods (*)
Ordered on ( ) / received on ( )
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.
Special notes
If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit.
This is particularly likely if we are also your lender or if your lender uses our services for financing.
Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return.
You will receive the return label via email.
You can drop off the return at a parcel shop of the respective shipping service provider in Germany.