Privacy Policy

1. Responsible person

The controller responsible for data processing is:

Zenba Home
Owner: Bünyamin Sancar
Heinrichstrasse 2E
59174 Kamen
Germany

We appreciate your interest in our online shop.
Protecting your privacy is very important to us.
Below we provide you with detailed information about how we handle your personal data.

2. Access data and hosting

You can visit our websites without providing any personal information.
Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the following data:

Name of the requested file
IP address
Date and time of retrieval
amount of data transferred
requesting provider

This data is evaluated solely to ensure the smooth operation of the website and to improve our services.
The legal basis is Article 6 paragraph 1 letter f GDPR.

All access data will be deleted no later than 7 days after the end of your website visit.

3. Data processing for contract fulfillment and contacting customers

3.1 Contract processing

For the purpose of contract processing (order, delivery, invoice, warranty) we process personal data in accordance with Art. 6 para. 1 lit. b GDPR.

Required fields are marked as such. An order cannot be placed without this information.

After complete contract processing, your data will be stored in accordance with statutory retention periods and then deleted.

3.2 Customer account

If you create a customer account, we process your data on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

The customer account can be deleted at any time.
Your data will be deleted after deletion, unless there are legal retention obligations.

3.3 Making contact

When you contact us via email or form, we process your data to handle your request in accordance with Art. 6 para. 1 lit. b GDPR.

Your data will be deleted after processing is complete, unless there are further legal obligations.

4. Shipping Process

For the delivery of the goods, we will pass on your data to shipping service providers, insofar as this is necessary for the performance of the contract (Art. 6 para. 1 lit. b GDPR).

Possible shipping providers:

DHL Parcel GmbH
Hermes Germany GmbH
DPD Germany GmbH
GLS Germany GmbH & Co. OHG
United Parcel Service Deutschland S.à rl & Co. OHG

5. Payment processing

For payment processing, we work with payment service providers (e.g. PayPal, Klarna, Stripe, Apple Pay).

Depending on the payment method, necessary payment data will be transmitted to the respective provider (Art. 6 para. 1 lit. b GDPR).

The privacy policies of the respective payment service providers also apply.

6. Cookies and technologies

Our website uses cookies to enable features such as shopping cart and checkout.

Necessary cookies

These are essential for the operation of the website and do not require consent.

Optional cookies

Optional cookies (e.g., analytics) are only set after consent has been given.

Legal basis:

Article 6 paragraph 1 letter f GDPR (necessary)
Article 6 paragraph 1 letter a GDPR (optional)

7. Social Media

7.1 Social Links

Our social media links (Instagram, Facebook, Pinterest) are included as simple links.
No data is automatically transferred when you visit our website.

7.2 Social Media Presence

When you visit our profiles on social networks, the privacy policies of the respective providers apply:

Meta Platforms Ireland Ltd. (Facebook / Instagram)
Google Ireland Ltd. (YouTube)

8. Your rights

You have the following rights under the GDPR:

Right of access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

9. Right to object

You can object to the processing of your personal data at any time, provided that it is based on legitimate interests.

In the case of direct marketing, data processing ceases after an objection.

10. Contact

For questions regarding data processing, please contact:

📧 info@zenbahome.de